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Lean Six Sigma
Peter Jones
Lean Six Sigma Lean Six Sigma is a business management strategy that combines two powerful process improvement methods: Lean and Six Sigma. Lean is a methodology that focuses on eliminating waste and increasing efficiency, while Six Sigma is a set of tools and techniques used to improve quality. Together, these two approaches create an effective…
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Six Sigma
Peter Jones
Six Sigma Six Sigma is a business management strategy that was developed by Motorola in 1986. It is a set of techniques and tools for process improvement that are used to reduce defects and improve quality. The goal of Six Sigma is to improve the quality of products and services by eliminating defects, reducing variation,…
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Capability Maturity Model (CMM)
Peter Jones
Capability Maturity Model (CMM) The Capability Maturity Model (CMM) is a framework developed by the Software Engineering Institute (SEI) at Carnegie Mellon University to help organizations assess and improve their software development processes. The CMM is based on the idea that software development processes can be divided into five distinct levels of maturity, each of…
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Incident Management
Peter Jones
Incident Management Incident Management is a process used to manage and respond to unexpected events or incidents that occur within an organization’s IT infrastructure. It is a critical component of any IT service management system, as it helps ensure that the organization can quickly and effectively respond to any incident that may arise. Incident Management…
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Request Fulfillment
Peter Jones
Request Fulfillment Request fulfillment is the process of responding to and completing customer requests. It is a critical component of customer service and involves the coordination of resources, processes, and personnel to ensure that customer requests are met in a timely and efficient manner. Request fulfillment is an important part of any business’s operations, as…
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PANDOC
Peter Jones
PANDOC PANDOC is a free and open-source document converter, written in Haskell. It can convert documents from one markup format into another, including HTML, LaTeX, PDF, EPUB, and many others. It is designed to be a universal document converter and can be used to convert documents from one format to another with ease. PANDOC stands…
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DevSecOps
Peter Jones
DevSecOps DevSecOps is a term used to describe the integration of security into the development and operations processes of an organization. It is a combination of DevOps and Security, and it is designed to ensure that security is built into the development process from the beginning. DevSecOps is an approach to software development that emphasizes…
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Systems Development Life Cycle
Peter Jones
Systems Development Life Cycle (SDLC) Systems Development Life Cycle (SDLC) is a process used by organizations to develop and maintain information systems. It is a framework that defines the steps involved in the development, implementation, and maintenance of an information system. The SDLC process is used to ensure that all aspects of the system are…
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